Privacy Policy

When you visit the site, we collect device information such as your browser type, IP address, time zone and some of the cookies installed on your device, as well as information about the pages and products you view and how you interact with the site.

When you make a purchase or attempt to make a purchase, we collect order information including your name, billing and shipping address, payment details (including card numbers, processed by our payment providers), email address and phone number. If you create an account we also store your order history and saved favourites.

Where you supply artwork, logos or personalisation text for custom printing or embroidery, we store those files so we can produce and reproduce your order.

We use your order information to fulfil orders (including processing payment, arranging shipping and providing invoices and order confirmations), to screen orders for potential risk or fraud, and — where you have asked us to — to send you information or advertising relating to our products and services.

We use device information to help screen for potential risk and fraud, and more generally to improve and optimise our site.

Our store is hosted on Shopify Inc., which powers our online store and checkout. We also use third parties for payment processing, delivery and analytics. We share your personal information with these providers only so far as is necessary to provide our service.

We may also share your personal information to comply with applicable laws and regulations, to respond to a lawful request for information, or to otherwise protect our rights.

If you are a resident of the UK or the European Economic Area, you have the right to access the personal information we hold about you, to ask that it be corrected, updated or erased, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below.

Your information will be transferred outside of the UK/EEA only where appropriate safeguards are in place.

We keep your order information for our records unless and until you ask us to erase it, and for as long as required to meet our legal and accounting obligations.

We use cookies to keep your basket, pass you securely to checkout and improve the site. See our Cookie Policy for details and how to manage them.

We may update this policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, or to make a complaint, email hello@dropdeadthread.net, call 0800 677 1481, or write to Drop Dead Thread, Newtown House, Newtown Road, Henley on Thames, Oxon RG9 1HG.